Agent activity

From To

Team outreach

By agent

Click an agent to see their leads still waiting and their latest calls and texts.

What counts: the same outreach the 96-hour reassignment check counts. Outbound texts and calls sent by hand in GHL (including the GHL dialer), bulk sends, and Trellus calls. Workflow automation, emails, internal notes and anything inbound don't count.

New leads are leads added to the agent's account in the picked dates (test contacts left out). Contacted means at least one counted text or call since the lead came in, up to now. Time to first touch is the median wait from lead added to that first text or call.